Question 1

How does delivery work?

Accepted Answer

We ship your order as soon as it's packed, usually within 1 to 2 business days. You'll receive a tracking number by email as soon as the parcel has left us.

Question 2

Can I change or cancel my order?

Accepted Answer

Contact customer service as soon as possible after placing your order. If it hasn't already been packed, we can usually change or cancel it for you.

Question 3

An item is missing from my order

Accepted Answer

Get in touch with customer service with your order number and we'll sort it out, either by sending the missing item or issuing a refund.

Question 4

My order arrived damaged

Accepted Answer

We're sorry to hear that. Please take a photo of the damage and contact customer service with your order number, and we'll help you with a replacement or a refund.

Question 5

I received the wrong item

Accepted Answer

Contact customer service with your order number and which item you received instead, and we'll correct it as quickly as we can.

Question 6

Where is my order right now?

Accepted Answer

You'll find the current status and tracking link under "My orders" in your account, or in the email you received when the order was shipped.

Question 7

How long does delivery take?

Accepted Answer

Delivery time depends on the shipping option you choose at checkout. You'll see an estimate right at checkout before you pay.

Question 8

Right of withdrawal

Accepted Answer

You have a full 14-day right of withdrawal from the day you receive your order, in line with distance selling regulations. See our Returns page for how to proceed.

Question 9

How do refunds work?

Accepted Answer

Refunds are issued to the same payment method you used at checkout, and usually appear in your account within a few business days after we've received your return.

Question 10

Which payment methods are available?

Accepted Answer

We offer several payment methods at checkout. Which ones are shown can vary depending on the delivery country.

Question 11

What is CBD and what is it typically used for?

Accepted Answer

CBD (cannabidiol) is a naturally occurring compound found in the hemp plant. Many people include it as part of a daily routine, for example to support a sense of calm and balance. Effects can vary from person to person, and CBD is not known to be intoxicating.

Question 12

What is CBD oil?

Accepted Answer

CBD oil is one of the most common CBD product formats, made by combining CBD extract with a carrier oil such as hemp seed oil. The CBD concentration is always stated clearly on the label and product page, alongside our other formats like flowers, hash, and concentrates.

Question 13

What is THCA and how is it different from CBD?

Accepted Answer

THCA is another cannabinoid that occurs naturally in the plant, with a different profile than CBD. In its raw, unheated form THCA is non-intoxicating. We always list the exact content and strength on each product page so you know what you're getting.

Question 14

Is THCA the same as THC?

Accepted Answer

No. THCA (tetrahydrocannabinolic acid) is the raw, naturally occurring precursor to THC and is not intoxicating in its natural form. It's only once THCA is heated, for example through smoking or vaporising, that it converts into THC through a process called decarboxylation. We don't encourage or recommend heating, smoking, or otherwise consuming any of our products.

Question 15

What is THCA Hash?

Accepted Answer

THCA hash is a concentrated cannabis resin product, made by separating and compressing the trichomes of the plant, which is where cannabinoids like THCA occur in their highest concentration. This gives hash a higher THCA percentage per gram than flower, with the exact content always listed on the product page.

Question 16

What is THCA Flower?

Accepted Answer

THCA flower refers to the dried flowering tops of hemp plants naturally rich in THCA. Every batch is lab tested, and the exact cannabinoid and terpene profile is listed on the relevant product page.

Question 17

What's the difference between THCA Flowers and THCA Hash?

Accepted Answer

THCA flower is the dried, whole flowering top of the plant, while THCA hash is a concentrated product made from the plant's resin (trichomes). Because of this, hash typically has a notably higher THCA percentage per gram than flower.

Question 18

What is CBG?

Accepted Answer

CBG (cannabigerol) is another naturally occurring cannabinoid found in the hemp plant. It's often referred to as a precursor cannabinoid, since the plant converts it into other cannabinoids, including CBD and THCA, as it matures. Exact CBG content is listed on the relevant product page.

Question 19

How do I know which strain a Flower or Bud product is?

Accepted Answer

We always label our Flower and Bud products with their strain type, Indica, Sativa, or Hybrid, so it's clear at a glance. These are traditional classifications based on the plant's genetics and general characteristics. We show this purely as product information; we don't provide usage guidance, and we take no responsibility for how a customer chooses to use a product after purchase.

Question 20

What's the difference between Indica, Sativa, and Hybrid?

Accepted Answer

These are broad strain categories that describe the general character of a variety, for example whether it's traditionally associated with a more calming or a more energising profile. You can filter by strain on our shop and category pages to browse each type.

Question 21

Will your products get me high?

Accepted Answer

We don't encourage or promote the use of our products for consumption. In its raw, unheated form, THCA is not intoxicating and won't get you high. However, when THCA is heated, for example through combustion or vaporisation, it naturally converts into THC, the compound known for its intoxicating effects, through a process called decarboxylation. Our products are sold and marketed strictly as collectible items in sealed packaging, and we take no responsibility for how a customer chooses to use a product after purchase.

Question 22

Are your products intended for consumption?

Accepted Answer

No. All our products are sold and marketed strictly as collectible items, delivered in sealed packaging. We don't recommend or encourage consuming, smoking, or otherwise using them, and we take no responsibility for how a customer chooses to use a product after purchase.

Question 23

Why are THCA products sold as collectible items?

Accepted Answer

Products containing THCA are marketed and sold strictly as collectible items in sealed packaging that isn't intended to be opened. This reflects the legal framework around cannabinoid products as well as our own policy: we don't encourage or recommend consuming, smoking, or otherwise using any of our products.

Question 24

Is THCA legal to buy in Denmark?

Accepted Answer

Yes. Under Danish law, cannabis products are legal to sell as long as the THC content is below 0.2% and the product doesn't contain substances such as HHC, HHC-P, THC-P, or H4CBD. All the THCA products we sell meet these requirements. Rules can vary if you're ordering from outside Denmark, so it's worth checking the regulations that apply where you live.

Question 25

What does THCA stand for?

Accepted Answer

THCA stands for tetrahydrocannabinolic acid, the naturally occurring acidic form found in raw, unheated cannabis and hemp plants, before it converts into THC.

Question 26

What's the difference between hemp and cannabis?

Accepted Answer

Hemp and cannabis are both varieties of the Cannabis sativa plant. Hemp refers to varieties grown with less than 0.2% THC, which is what makes hemp-derived products like ours legal, while cannabis usually refers to varieties bred for a much higher THC content.

Question 27

Is THCA more potent than CBD?

Accepted Answer

THCA and CBD are different cannabinoids with different profiles, so potency isn't directly comparable between them in a simple way. Every product lists its exact cannabinoid percentages so you can compare items like for like.

Question 28

What does a high THCA percentage mean on a product label?

Accepted Answer

A higher THCA percentage simply means a product contains more of that cannabinoid compared to our other items. The exact percentage is always listed on the individual product page.

Question 29

Do THCA products lose potency over time?

Accepted Answer

Like any natural plant product, cannabinoid content can gradually decrease over time, especially with exposure to light, heat, or air. Storing products correctly helps preserve their quality for as long as possible.

Question 30

What's the best way to store THCA flower and hash?

Accepted Answer

We recommend keeping THCA flower and hash in their original, sealed packaging, in a cool, dark place away from direct sunlight. This helps preserve quality, and keeping the original packaging also makes a product clearly identifiable if it's ever in question.

Question 31

Are your products tested, and can I see the results?

Accepted Answer

Yes. Transparent, documented quality is important to us. Where available, testing and analysis information is shown on the product page, or you can request it from customer service.

Question 32

How do I create an account?

Accepted Answer

You'll automatically get an account with us that you can log in to once you've placed an order. Just tick the box to create an account during checkout, and you'll be able to log in afterwards to see your order history.

Question 33

How do I contact customer service?

Accepted Answer

The easiest way is through our [Contact page](/info/contact), where you'll find both our email address and phone number.

Question 34

Is there an age limit to order from you?

Accepted Answer

Yes, you must be at least 18 years old to order from us. This isn't necessarily a legal requirement everywhere, but it's a standard we've chosen to apply as a responsible retailer.

Question 35

Will my package be discreet?

Accepted Answer

Yes. Orders are shipped in plain, unmarked packaging with no indication of the contents, and without any noticeable scent.

Question 36

Do you ship internationally?

Accepted Answer

Shipping options depend on your delivery country and are shown at checkout. See our Payment & Delivery page for more details.

Question 37

Can I become a reseller?

Accepted Answer

We're always open to partnering with retailers who share our focus on quality and good customer service. Get in touch via our [Contact page](/info/contact) and tell us a bit about your business.

Question 38

Are Uncle Bud products legal in Denmark?

Accepted Answer

Yes. Uncle Bud products comply with Danish regulations on cannabinoid content, meaning a THC content below 0.2% and no substances such as HHC, HHC-P, THC-P, or H4CBD. Exact composition and THC content are always stated on the product page.

Question 39

What should I do if I'm stopped by the police?

Accepted Answer

Our products are legal, but law enforcement may not always be able to tell them apart from illegal cannabis products at a glance. We recommend keeping products in their original packaging. If a product is ever seized, ask for a receipt for the confiscation and, if possible, a lab test, any legal product will be returned once verified. Contact us if you need anything from us to support your case.

Question 40

Can these products be consumed or smoked?

Accepted Answer

Our products are sold and marketed as collectible items and are delivered in sealed packaging that shouldn't be opened. We don't encourage or recommend consuming or smoking our products, and we don't take responsibility for how a customer chooses to use them.

Question 41

What is industrial hemp?

Accepted Answer

Industrial hemp is the legal term for cannabis plants grown with less than 0.2% THC, which makes them legal to cultivate and trade in many jurisdictions. Our hemp is grown under controlled conditions, with products tested to confirm quality and compliance.

Question 42

Where can I find your Terms & Conditions?

Accepted Answer

You'll find them under "Terms & Conditions" in the footer at the bottom of the site.

Question 43

How do you handle my personal data?

Accepted Answer

Read our Privacy Policy for a full explanation of how we collect and use your information.

Question 44

What applies to cookies on this site?

Accepted Answer

See our Cookie Policy for an overview of which cookies we use and why.

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